Admin login to VMR for monitoring

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David.Tan

06 September 2017 15:25

At the moment, if anyone dials into a session even with video block, the black window still appears in the session.  

Is it possible for RP1 system to support an Admin user login to the session with the option to block video and audio and without the window appearing in the list when the video is blocked? 

We have occasions where users want IT to monitor certain session but to be invisible or in the background but still able to speak out if users have issues. 

 

 

 

 

 

 

 

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  Richard 06 September 2017 18:34

  David, many thanks for your post.  As always please continue to share your comments about the RP1Cloud service so that we may help you and continue value-added iterations of the service or providing the necessary user education when needed.  We did discuss this today in our Innovation Committee meeting and you can expect a more detailed response soon so that you have the closure you need on this matter.

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  Mike Stacy 14 September 2017 16:26

  David,

  This option (called an Operator Conference) is not available in our public cloud solution but should be available in a private cloud solution for you.

  Mike

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