Why won't my platform load on my room system? Richard Updated September 29, 2017 17:58 Follow Check out our technical specifications to ensure your device meets the minimum requirements. Try restarting your device and attempt to launch platform again. If all else fails, contact our customer support who will be happy to assist you. Related articles RP1Cloud Browser versus RealPresence Desktop - System Specifications Why won't my room system video send to other participants? What is the “blackboard” feature and how do I use it? What are the system requirements to run RP1Cloud? Comments 0 comments Please sign in to leave a comment.