Why won't my platform load on my room system? Richard Updated 29 September 2017 17:58 Follow Check out our technical specifications to ensure your device meets the minimum requirements. Try restarting your device and attempt to launch platform again. If all else fails, contact our customer support who will be happy to assist you. Related articles Can I change the in-meeting music/sounds? RP1Cloud Browser versus RealPresence Desktop - System Specifications Comments 0 comments Please sign in to leave a comment.