Registering Endpoints on RP1Cloud

When you ordered your Polycom hardware you may have also requested ZTP.  If you open your video codec box and follow the simple 1-2-3 steps explained in the glossy insert included inside your codec box, AND the unit does not automatically register itself, that means ZTP did not take effect.  We apologize!  That said, here is how we can get your video codec registered to RP1Cloud ASAP.

Note: This article also applies to room-based video endpoints even if ZTP was not requested at the time of the hardware order.

Why should you bother registering your endpoints on RP1Cloud?  Because when you register your video endpoints to RP1Cloud, it simplifies the experience of joining meetings.

With that said, to complete the registration, please follow the instructions below and fill in the editable PDF form on page 2 of the attachment in this article.  You can then send the completed form back to customersuccess@rp1cloud.com.

Steps

1. Log In to your Polycom endpoint web interface using your endpoint’s local IP address

• Example: https://10.0.100.179/ -> then proceed with entering admin username / password

2.   Navigate to Admin settings -> Network -> IP Network -> SIP … and match the following settings:
2a. Enable SIP = checked
2b. Transport Protocol = Auto
2c.  BFCP transport protocol = Prefer UDP
2d.  Sign-in Address = <yourcompany-endpointname>@rp1cloud.com
2e.  Username = <yourcompany-endpointname> (please provide on page 2 of this doc)
2f.  Password = checked

• Enter password provided by RP1Cloud support (will need to be entered twice)

2g.  Registrar Server = sip.rp1cloud.com (or 67.21.158.245)